1. Website Development Process: 3 - Defining your target audience needs

... familiar to us: e-mails, interviews and personal communication.  If you already have a website and keep your clients’ e-mail addresses, it is sufficient to write a letter with a few short questions ...

2. Website Development Process: 2 - Defining the secondary objectives

...  For more accurate results that are readily accomplished, hand each employee (discussing matters on the phone and engaged in forwarding information) a blank sheet to weekly record all questions answered ...